Effective Date: September 9, 2026

Stillwater Symphony® respects the privacy of its guests, website visitors, subscribers, applicants, partners, and customers. This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit the Stillwater Symphony® website, make a reservation, purchase a gift certificate or merchandise, submit a form, subscribe to communications, or otherwise interact with Stillwater Symphony®.

By using this website or voluntarily providing personal information, you acknowledge the practices described in this Privacy Policy.

Information Collected

Stillwater Symphony® may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Reservation and event information
• Names or information provided for additional guests
• Information submitted through waivers, participation agreements, reservation requests, applications, partnership inquiries, or private event inquiries
• Newsletter and marketing preferences
• Purchase and transaction information
• Communications sent to Stillwater Symphony®
• Other information you voluntarily provide

When necessary for participation in an experience, Stillwater Symphony® may also collect information provided through participation agreements, waivers, or related forms.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically through cookies, analytics technologies, server logs, and similar technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Date and time of visits
• General geographic information
• Website interactions and usage information

This information is generally used to operate, secure, maintain, and improve the website and to understand how visitors interact with it.

Reservations and Acuity Scheduling

Stillwater Symphony® uses Acuity Scheduling, a Squarespace service, to provide online reservations, scheduling, gift certificates, packages, and merchandise purchasing functionality.

When you make a reservation or purchase through Acuity Scheduling, information necessary to complete and manage the transaction may be collected, including your name, email address, telephone number, reservation details, purchase information, and information you provide through scheduling or intake forms.

Information submitted through Acuity Scheduling is processed through that service and is subject to the applicable privacy and security practices of Squarespace and Acuity Scheduling.

Payments and Purchases

Payments for reservations, gift certificates, merchandise, packages, or other offerings may be processed through third-party payment processors connected to Acuity Scheduling or other services used by Stillwater Symphony®.

Stillwater Symphony® does not intend to directly collect or store complete credit or debit card numbers through this website. Payment information is processed by the applicable payment provider according to its own privacy and security practices.

Website Forms

Personal information may be collected when you submit forms through the Stillwater Symphony® website, including:

• Private Event inquiries
• Partnership inquiries
• Join the Team applications
• Reservation Change Requests
• Other forms that may be made available through the website

Information submitted through these forms may be transmitted electronically and used to respond to and manage your request.

Please do not submit highly sensitive personal, financial, or medical information through a general website inquiry form unless specifically requested through an appropriate process.

Email and Marketing Communications

Stillwater Symphony® may use third-party email service providers, including Brevo, to send newsletters, event information, announcements, and other communications.

If you subscribe to marketing communications, information such as your name, email address, subscription status, and engagement information may be processed through the applicable email service provider.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Transactional or service-related communications, such as reservation confirmations or important information regarding an existing reservation, may still be sent when necessary.

Google Analytics

Stillwater Symphony® uses Google Analytics to understand website traffic and visitor interaction.

Google Analytics may collect information such as website usage, session information, approximate geographic location, browser information, and device information.

Information obtained through analytics may be used to understand website performance, improve the visitor experience, evaluate marketing efforts, and identify trends in how the website is used.

Cookies and Similar Technologies

Stillwater Symphony® and third-party services used by the website may use cookies and similar technologies.

Cookies may be used to:

• Enable website and scheduling functionality
• Remember certain selections or preferences
• Maintain shopping-cart or purchasing functionality
• Measure website traffic and performance
• Understand how visitors use the website
• Support analytics and marketing activities

Your browser settings may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of portions of the website or embedded third-party services.

How Information Is Used

Stillwater Symphony® may use personal information to:

• Process and manage reservations
• Provide purchased experiences, merchandise, gift certificates, or other services
• Communicate regarding reservations or purchases
• Process reservation change requests
• Respond to questions and inquiries
• Manage private event and partnership inquiries
• Review employment or team applications
• Send newsletters and marketing communications when appropriate
• Maintain and improve website functionality
• Analyze website usage and performance
• Prevent fraud, misuse, or security threats
• Maintain appropriate business and transaction records
• Comply with applicable legal, regulatory, tax, accounting, or contractual obligations
• Protect the rights, safety, property, and interests of Stillwater Symphony®, its guests, staff, partners, and others

Sharing of Information

Stillwater Symphony® does not sell personal information.

Personal information may be disclosed to service providers and other parties when reasonably necessary to operate the website and business, fulfill reservations or purchases, communicate with guests, or provide requested services.

These may include providers of:

• Website hosting and technology
• Scheduling and reservation services
• Payment processing
• Email and communication services
• Website analytics
• Business administration and technology services
• Professional services when necessary

Information may also be disclosed when required by law, legal process, or governmental request, or when reasonably necessary to protect legal rights, safety, or property.

Third-party providers maintain their own privacy policies and practices.

Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and satisfy applicable legal, accounting, tax, or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

Stillwater Symphony® uses reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, email system, online transmission, or electronic storage method can be guaranteed to be completely secure. Stillwater Symphony® cannot guarantee the absolute security of information transmitted or stored electronically.

Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request information about personal information maintained about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw or change certain communication preferences
• Opt out of marketing emails

Certain requests may be subject to exceptions or record-retention requirements imposed by applicable law.

Privacy-related requests may be submitted using the contact information provided below.

Children’s Privacy

The Stillwater Symphony® website is not directed toward children under the age of 13, and Stillwater Symphony® does not knowingly seek to collect personal information online directly from children under 13.

Stillwater Symphony® experiences have separate age and participation requirements. Those requirements are governed by the applicable reservation and participation policies and are separate from this Privacy Policy.

Third-Party Websites and Services

The website may contain links to or embedded content from third-party websites and services.

Stillwater Symphony® is not responsible for the privacy, security, content, or practices of third-party websites or services. Visitors are encouraged to review the privacy policies of those providers before submitting personal information.

Changes to This Privacy Policy

Stillwater Symphony® may update this Privacy Policy periodically to reflect changes in business practices, technology, services, or applicable requirements.

Updates will be posted on this page with a revised effective date.

Contact

Questions or requests regarding this Privacy Policy or personal information may be directed to:

Stillwater Symphony®
Email: contact@stillwatersymphony.com
Website: stillwatersymphony.com