Effective Date: September 9, 2026

Welcome to Stillwater Symphony®. These Terms & Conditions govern the use of the Stillwater Symphony® website, reservations, purchases, events, experiences, merchandise, gift certificates, and related services.

By accessing this website, making a reservation or purchase, or participating in a Stillwater Symphony® experience, you acknowledge and agree to these Terms & Conditions and any additional policies, waivers, or agreements applicable to your reservation or participation.

Experiences & Services

Stillwater Symphony® provides immersive live sound experiences, including Floating Sound Journeys, On-Land Lounge experiences, private events, partnerships, and other special experiences.

Experiences may include live sound, floating or water-based activities, relaxation practices, and related wellness activities.

Stillwater Symphony® experiences are intended for relaxation and wellness purposes only. They are not medical services and are not intended to diagnose, treat, cure, or prevent any medical or health condition or to replace professional medical advice or care.

Participant Eligibility & Age Requirements

Guests ages 14–17 must be accompanied by a participating adult.

Guests ages 13 and under are not permitted to attend or participate.

Additional participation requirements may apply to particular experiences, venues, or special events. Guests are responsible for reviewing the requirements applicable to their reservation before attending.

Reservations

All reservations are subject to availability.

Guests are responsible for providing accurate contact and reservation information and for reviewing the date, time, location, and other details contained in their reservation confirmation.

Guests should allow approximately two hours for the complete Stillwater Symphony® experience, including check-in, the live sound experience, transition, and departure. Actual timing may vary by event or venue.

Reservation Changes, Refunds & No-Shows

All reservations are final and non-refundable.

Guests may reschedule an eligible reservation up to 24 hours before the scheduled reservation time using the rescheduling link provided in the confirmation email.

Within 24 hours of the scheduled reservation time:

• Reservations cannot be changed or rescheduled through the standard reservation process.
• Refunds are not provided.
• No-shows are not eligible for refunds, credits, or rescheduling.

In the event of a documented emergency, a guest may submit a request to Stillwater Symphony® for consideration. Any exception is made solely at the discretion of Stillwater Symphony® and may be offered as a one-time courtesy. Submission of a request does not guarantee approval.

If Stillwater Symphony® cancels an experience, affected guests may be offered a credit toward a future experience or another remedy determined appropriate under the circumstances.

Arrival & Late Entry

Guests are responsible for arriving at the time stated in their reservation confirmation and following the arrival instructions provided for the applicable venue.

Entry procedures and timing may vary by location.

For experiences where guided entry or secured pool access is required, doors may be locked after the designated entry period. Late entry cannot be guaranteed.

Failure to arrive in time for permitted entry may be treated as a missed reservation and may not qualify for a refund, credit, or rescheduling.

Health & Safety

Participation in Stillwater Symphony® experiences is voluntary.

Guests are responsible for determining whether they are physically and personally able to participate safely. Guests with health concerns, physical limitations, pregnancy-related concerns, or other conditions that could affect participation should consult an appropriate healthcare professional before participating when necessary.

Sound, movement, floating, pool environments, water-based activities, and other aspects of an experience may involve inherent risks.

Guests agree to follow all safety instructions provided by Stillwater Symphony® staff, venue personnel, and applicable participation agreements.

Waivers & Participant Agreements

Guests may be required to complete a waiver, release, participant agreement, acknowledgment, or other required documentation before participating.

Failure to complete required documentation may result in the guest being unable to participate.

Any waiver or participant agreement applicable to an experience is incorporated into and operates in addition to these Terms & Conditions.

Guest Conduct

Stillwater Symphony® is committed to maintaining a peaceful, respectful, and safe environment.

Guests are expected to follow event etiquette, venue requirements, staff instructions, and safety procedures.

Stillwater Symphony® reserves the right to refuse entry or discontinue participation when a guest’s behavior is disruptive, unsafe, threatening, inappropriate, or materially interferes with the experience of other guests or staff.

Removal for inappropriate or unsafe conduct does not entitle the guest to a refund.

Personal Belongings

Guests are responsible for their own personal belongings.

Stillwater Symphony® is not responsible for lost, stolen, misplaced, or damaged personal property except to the extent responsibility cannot legally be excluded.

Guests should follow all instructions concerning phones, jewelry, clothing, bags, footwear, and other belongings when entering pool or experience areas.

Third-Party Venues

Stillwater Symphony® experiences may take place at hotels, park districts, wellness facilities, pools, event spaces, or other third-party venues.

Guests must comply with applicable venue rules and requirements in addition to Stillwater Symphony® policies.

Stillwater Symphony® does not control all operations, facilities, parking, accessibility, policies, or services provided independently by third-party venues.

Gift Certificates

Gift certificates may be purchased through Stillwater Symphony®’s online scheduling and purchasing system.

Gift certificates are subject to any terms, restrictions, expiration requirements, or applicable laws displayed at the time of purchase or redemption.

Gift certificates have no cash value except where required by law and may not be redeemed for cash unless required by applicable law.

Availability of a particular experience or date is not guaranteed by the purchase of a gift certificate.

Merchandise

Stillwater Symphony® merchandise is currently available for Event Pickup Only unless otherwise expressly stated at the time of purchase. Shipping and delivery are not currently offered.

Merchandise sales are final and non-refundable except where otherwise required by law.

Guests should retain their digital order confirmation and present it when requested at event pickup.

Product appearance, sizing, packaging, and availability may vary. Stillwater Symphony® reserves the right to substitute, discontinue, or refund an unavailable product when necessary.

Payments

Prices are displayed at the time of reservation or purchase and are subject to change.

Payments may be processed through third-party scheduling and payment-processing providers. By submitting payment information, you agree to the applicable terms and policies of the payment provider.

Stillwater Symphony® is not responsible for delays or failures caused solely by third-party payment-processing systems outside its reasonable control.

Photography, Video & Media

Photography or video may occasionally be taken at Stillwater Symphony® events.

When photography or recording is planned for an experience, guests may receive additional notice or instructions as appropriate.

Any use of an individual’s image or likeness will be subject to applicable consent requirements, releases, notices, and law.

Guests must comply with Stillwater Symphony® policies regarding personal photography and recording during an experience. Photography, video recording, or other activity that interferes with guest privacy or the experience may be prohibited.

Website Use

The Stillwater Symphony® website is provided for informational, reservation, purchasing, and communication purposes.

Users may not:

• Attempt to interfere with the operation or security of the website
• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorized access to website systems or accounts
• Copy or commercially exploit website content without authorization
• Misrepresent identity or provide intentionally false information

Stillwater Symphony® may modify, suspend, or discontinue website features when reasonably necessary.

Intellectual Property

The Stillwater Symphony® name, branding, feather imagery, logos, photographs, graphics, written content, designs, audio or video materials, and other original materials are protected by applicable intellectual property laws.

Content owned by Stillwater Symphony® may not be copied, reproduced, republished, distributed, modified, displayed, or commercially used without prior authorization, except as permitted by law.

Third-party trademarks, photographs, music, or other materials remain the property of their respective owners.

Changes, Rescheduling & Cancellations by Stillwater Symphony®

Stillwater Symphony® may modify, reschedule, relocate, postpone, or cancel an experience when reasonably necessary because of venue circumstances, weather, safety concerns, staffing, equipment issues, circumstances beyond reasonable control, or other operational needs.

Reasonable efforts will be made to communicate material changes to affected guests using the contact information associated with the reservation.

Disclaimer

Stillwater Symphony® endeavors to provide a high-quality relaxation and live sound experience; however, individual experiences and responses vary.

No particular physical, emotional, wellness, therapeutic, or other outcome is promised or guaranteed.

Information provided on the website or during an experience is for general informational and wellness purposes and should not be considered medical, psychological, or other professional healthcare advice.

Limitation of Liability

To the fullest extent permitted by applicable law, Stillwater Symphony® will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, participation in an experience, or use of products or services.

Nothing in these Terms & Conditions is intended to waive or limit any right or liability that cannot lawfully be waived or limited.

Separate waivers, releases, venue requirements, or participant agreements may contain additional terms applicable to participation.

Third-Party Services & Links

Stillwater Symphony® uses and may link to third-party services, including scheduling, payment, email, analytics, venue, and other service providers.

Stillwater Symphony® does not control the content, availability, privacy practices, security, or independent operations of third-party websites and services.

Use of third-party services may be subject to their own terms and policies.

Changes to These Terms

Stillwater Symphony® may update these Terms & Conditions periodically to reflect changes in services, policies, technology, business practices, or applicable requirements.

Updated Terms & Conditions will be posted on this page with a revised effective date.

Contact

Questions regarding these Terms & Conditions may be directed to:

Stillwater Symphony®
Email: contact@stillwatersymphony.com
Website: stillwatersymphony.com